DropOff

Terms of Service

Effective Date: April 26, 2026

These Terms of Service (“Terms”) are a legal agreement between you and Walter Grace LLC, a Pennsylvania limited liability company (the “Company,” “we,” “us,” or “our”). They govern your access to and use of DropOff, including the website located at getdropoff.com, any related subdomains, and the associated email notification services (collectively, the “Service”).

PLEASE READ THESE TERMS CAREFULLY. SECTION 16 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST AGREEING TO THESE TERMS BY FOLLOWING THE INSTRUCTIONS IN SECTION 16.

By checking the box indicating that you agree to these Terms, by creating an account, by submitting your email address, by tracking any facility, or by purchasing a paid subscription, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Acceptance of Terms

By accessing or using the Service in any way, you agree to be bound by these Terms. You also agree to comply with all applicable laws and regulations. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and “you” refers to that organization.

We may revise these Terms from time to time as described in Section 18. Your continued use of the Service after revised Terms become effective constitutes your acceptance of those revisions.

2. Description of the Service

DropOff is an automated notification service that monitors publicly available government websites for updates regarding child care facility inspection records. Users may select facilities to track and receive email alerts when new records are detected.

The Service is offered in a free tier and one or more paid subscription tiers. The tiers differ only in the number of facilities a user may track at one time, as described in Section 5 and disclosed at the point of subscription. We may introduce additional differences in the future.

We are not affiliated with any government agency. The Service relies on publicly available data that may change, be restricted, become unavailable, contain errors, or be removed at any time without notice. We may modify, suspend, or discontinue any part of the Service at any time, including in response to changes in or unavailability of source data.

We do not guarantee that:

3. Eligibility

The Service is intended only for users who are at least 18 years old and who can form a legally binding contract under applicable law. By using the Service, you represent and warrant that you meet these requirements. If you do not meet these requirements, you may not use the Service.

4. Account Registration & Email Communications

To use the Service, you must provide a valid email address that you are authorized to use and that you control. We use email-based sign-in (magic links) and do not maintain user passwords. You are responsible for the security of your email account, for any access to your DropOff account by anyone with access to your email, and for all activity that occurs under your account.

By submitting your email address, you:

You may unsubscribe from facility alert emails at any time using the link provided in those emails. Transactional and account-related emails are required for the operation of the Service and cannot be unsubscribed from while you maintain an account.

5. Subscriptions, Billing & Auto-Renewal

We offer paid subscriptions that expand the number of facilities you may track at one time. The free tier permits tracking one (1) facility. The Family plan permits tracking up to five (5) facilities. The check cadence, alert delivery, and underlying data are the same across all tiers.

The Family plan is a single-account subscription tied to the email address used at signup. It is not a multi-user or shared-login plan, and account access may not be shared with or transferred to other users without our prior written consent.

5.1 No Timeliness, Accuracy, or Service Level Commitments

We currently query each tracked source government website on a periodic basis (the “check cadence”). The check cadence may change at any time at our sole discretion. The check cadence does not refer to, and we do not guarantee, the latency, completeness, or accuracy of any alert or any underlying data. Source government websites update on their own schedules, which we do not control. We do not guarantee that we will detect any particular event, that data on the source website will be current, that an alert will be delivered to you within any particular timeframe, or that an alert will be delivered at all. Subscribing to a paid tier expands the number of facilities you may track but does not change, and does not entitle you to, any service level, accuracy, completeness, or timeliness commitment.

5.2 Pricing & Billing

Current subscription pricing and billing cadence are disclosed at the point of subscription. Subscriptions are currently offered on a monthly basis. By subscribing, you authorize us (and our payment processor) to charge your designated payment method the applicable subscription fee at the start of each billing period until you cancel.

5.3 Auto-Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT PRICE UNTIL YOU CANCEL. WE WILL CHARGE YOUR PAYMENT METHOD ON A RECURRING BASIS WITHOUT FURTHER ACTION FROM YOU. YOU MAY CANCEL AT ANY TIME AS DESCRIBED IN SECTION 5.4.

We will provide notice of any change in subscription fees at least 30 days before the change takes effect, sent to the email address associated with your account. If you do not agree to a price change, you may cancel before the change takes effect.

5.4 Cancellation

You may cancel your subscription at any time through the self-service billing portal provided by our payment processor (accessible from links included in your billing emails and in the Service), or by emailing brian@getdropoff.com from the address associated with your account and requesting cancellation. Cancellation takes effect at the end of the current billing period; you will retain paid-tier access until that time, and you will not be charged for subsequent billing periods.

5.5 No Refunds

All subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused portions of a subscription, or for periods during which the Service was available but not used, except where required by applicable law.

5.6 Failed Payments

If a payment fails or is reversed, we may suspend or terminate paid-tier access until payment is successfully completed and may attempt to re-process payment. You are responsible for keeping your payment information current.

6. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. The Privacy Policy is incorporated into these Terms by reference.

7. Acceptable Use

You agree not to:

8. Intellectual Property

All software, design, branding, trademarks, and original content associated with the Service are owned by the Company or our licensors and are protected by applicable intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial use, subject to these Terms. No other rights are granted.

9. Third-Party Content & Government Data Sources

The Service references, links to, and republishes information from third-party websites, including government sources. We are not responsible for the content, accuracy, availability, or terms of use of those external sites. Source data may be subject to its own terms imposed by the source publisher.

Our reproduction of source records does not imply any endorsement by, affiliation with, or authorization from the source publisher or any government agency.

10. Disclaimer of Warranties & Data Accuracy

The Service aggregates publicly available information from third-party government sources. You acknowledge and agree that:

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, IN WHICH CASE SUCH EXCLUSIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

11. Child Safety Disclaimer

The Service is intended to surface publicly available information that may be relevant to parents and others making decisions about child care. It is a research and notification tool only. You acknowledge and agree that:

12. Republication, Facility Disputes & Corrections

The Service republishes information drawn from public government records. We do not originate the underlying content, and we do not warrant the accuracy, completeness, or current validity of source records. We reserve sole editorial discretion to correct, annotate, remove, or restore any alert or republished record at any time.

If you are a licensed facility (or an authorized representative of one) and you believe that an alert or record displayed by the Service is inaccurate, outdated, or improperly attributed, you may submit a dispute to brian@getdropoff.com with the facility name, license number, the specific record at issue, and a description of the disputed information.

We will acknowledge dispute submissions and aim to complete an initial review within five (5) business days. During review, we may correct, annotate, suspend, or remove the disputed alert in our sole discretion. Submitting a dispute does not waive any rights, and review timelines are targets, not guarantees.

13. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will the Company or its officers, directors, members, employees, agents, successors, or assigns be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, use, goodwill, or other intangible losses, arising out of or relating to the Service, these Terms, or any alert or absence of alert, regardless of the legal theory (whether in contract, tort, including negligence and negligent misrepresentation, statute, equity, or otherwise) and even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total cumulative liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (i) one hundred U.S. dollars ($100), or (ii) the amount you paid us in subscription fees during the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages or remedies. To the extent any such limitation is not permitted under applicable law, the relevant exclusion or limitation will apply only to the extent permitted, and the remainder will be enforced to the fullest extent.

14. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, members, employees, agents, successors, and assigns from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

The foregoing indemnity does not apply to the extent any claim arises from the Company’s own gross negligence, willful misconduct, or fraud.

15. Termination & Data Retention

You may terminate your account at any time by contacting us at brian@getdropoff.com. Upon account termination, your access to the Service will end and any active paid subscription will continue through the end of the then-current billing period without renewal, with no refund except as required by applicable law.

Following account termination, we will delete or de-identify your personal account data within a reasonable period (generally within 30 days), except that we may retain information as required for legal, accounting, security, fraud prevention, or back-up purposes, and except for aggregated or de-identified data that no longer identifies you.

We may suspend or terminate your access to the Service, in whole or in part, at any time and without notice if we reasonably believe you have violated these Terms, created risk or possible legal exposure for the Company, or to protect the Service or its users. Sections that by their nature should survive termination (including Sections 7, 8, 10, 11, 12, 13, 14, 16, 17, and 19) will survive.

16. Mandatory Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH THE COMPANY THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

16.1 Agreement to Arbitrate

You and the Company agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms (a “Dispute”) will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as modified by this Section. The arbitrator’s award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.2 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY FORM OF CLASS PROCEEDING.

16.3 Carve-Outs

Notwithstanding Sections 16.1 and 16.2, either party may (i) bring an individual claim in a small claims court of competent jurisdiction, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

16.4 30-Day Right to Opt Out

You may opt out of this arbitration agreement by sending written notice to brian@getdropoff.com within 30 days of first agreeing to these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

16.5 Severability of Class Waiver

If the class action waiver in Section 16.2 is found to be unenforceable as to any claim or remedy, that claim or remedy (and only that claim or remedy) will be severed from arbitration and brought in a court of competent jurisdiction in accordance with Section 17. The remainder of this Section 16, including the agreement to arbitrate all other claims, will remain in full force and effect.

16.6 Survival

This Section 16 will survive termination of your account or these Terms.

17. Governing Law & Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 16, any judicial action permitted under these Terms will be brought exclusively in the state or federal courts located in Philadelphia, Pennsylvania, and you and the Company consent to the personal jurisdiction of those courts.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the Effective Date at the top of this page and may notify you by email or through the Service. Material changes affecting paid subscription terms or the arbitration agreement will be communicated with at least 30 days’ notice where required by applicable law.

Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

19. Miscellaneous

19.1 Severability

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it will be severed, and the remaining provisions will continue in full force and effect.

19.2 No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

19.3 Assignment

We may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign or transfer these Terms without our prior written consent. Any attempted assignment in violation of this Section is void.

19.4 Notices

We may provide notices to you by email to the address associated with your account or by posting on the Service. You may provide notice to us at the contact information in Section 20. Notices are effective upon delivery (for email) or posting (for posted notices).

19.5 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreements between you and the Company on that subject.

19.6 Beta & New Features

From time to time we may make features available on a beta, preview, or experimental basis. Such features are provided as-is without any warranty, may be modified or discontinued at any time, and may be subject to additional terms presented at the time of access.

19.7 Force Majeure

We will not be liable for any failure or delay in performance caused by events outside our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government action, internet or telecommunications failures, or third-party service outages.

20. Contact

If you have questions about these Terms, contact us at: